Read the Label!
This is a classic case of a customer not fully understanding what they've bought and missing out on its intended use. In this instance, the person didn't realize that their value-sized refill bottle wasn't supposed to come with a pump.
They likely added one themselves and are now completely puzzled by the result. Thankfully, they have the Internet to set them straight—otherwise, it could've taken them years to figure it out! The takeaway here? Always read the label, folks; it'll save you a lot of confusion!
