Firm and soft
Pillow hardness can be a source of disagreement among sleepers. Some people prefer the squishy softness of a soft cushion, while others want the more robust support of a harder pillow. However, finding that specific pillow in a hotel is typically a challenge. Usually, you are just given one option.
This hotel employed phrases embroidered onto the pillow linens, with legends such as "firm" and "soft" to indicate the firmness or softness of the pillows. Those who want soft cushions choose the "soft" ones, while those who prefer firm pillows choose the "hard" ones.
