You Could at Least Check
In managerial responsibilities, there's an intrinsic truth that managers can't always exert control over how customers choose to conduct themselves. Nevertheless, their ability to shape their reactions to unforeseen situations holds a significant weight. In this instance, the situation rapidly spiraled out of control, eventually necessitating law enforcement intervention.
It's a situation that underscores the importance of customer management and the well-being of the employees who serve them. While it's crucial to emphasize that the manager wasn't at fault for the customer's egregious behavior, it's undeniably a moment that warrants a thorough check-in on the employee's well-being. Coping with such an emotionally charged incident is no small feat and can leave lasting impacts.
