13. Evaluation Ensuring Transparency and Accountability
After each stay on Airbnb, both the owner and the guest are asked to write a review of the experience. The guest commented on the cleanliness of the place, the friendliness of the host, and any problems. The host commented on how easy or difficult it was to welcome guests. No one can see the other person's reviews until they both post them together.
This scheme guarantees that both the host and the visitor have openness and accountability. Homeowners know that if there is a problem with the space they provide, they may be underrated and lose their business. Guests can rest assured that if others have had a positive experience in the home, they probably will too.
